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What is HelpBeam?
HelpBeam is a web based remote support service. With HelpBeam, you
can view and diagnose your customers' problems from anywhere. HelpBeam lets
you instantly access and control the customers' remote computer through firewalls
and proxies using any browser.
What are the minimum system requirements to use HelpBeam?
Operating System: Windows 98/98SE/ME/NT/2000/2003/XP/Vista
2MB Hard Disk Space
Internet Connection
Is HelpBeam easy to use?
Extremely. HelpBeam was designed to be used by both the support representative
and customer with no prior training at all. There is no setup or configuration
required for either party. To see how easy it is to use, view this
short video
Can I send Ctrl-Alt-Del or Alt-Tab to the customer computer?
Yes. Ctrl-Alt-Del has a button on the Support app to send.
To send Alt-Tab, just make sure the remote session is the active windows and press
Alt-Tab.
What if the support representative or customer are behind a firewall?
HelpBeam makes only outbound connections on both sides, so all but the
strictest of firewalls are no problem.
How many computers can I connect to?
HelpBeam allows one simultaneous connection at a time, but you can connect to as
many computers as you wish.
Is the HelpBeam connection secure?
Yes. HelpBeam uses 128-bit SSL encryption on all connections to the
HelpBeam website and the downloadable applications. For more information on
security, click here.
How much does HelpBeam cost?
$29.00 USD per service representative per month.
Go to http://www.helpbeam.com/signup/Default.aspx
sign up for a free trial.
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