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| What is HelpBeam? |
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The HelpBeam service allows a company's technical support team to quickly solve their clients' computer problems by remotely accessing the customer's computer desktop. The support rep can then troubleshoot the computer as if he/she were there with the customer.
The service works through firewalls and proxies on both the support rep's and customer's side so that they can connect regardless of their location.
- Simple, Web based application
- 128 bit end to end encryption
- File Transfer
- Clipboard transfer
- No installation necessary for the customer or support representative
- No need for ActiveX controls or Java apps
- Web based application
- Your data is secure
- Firewall friendly
- Easy to use
Works Through Firewalls
Since both the support representative and customer make
outbound connections to the HelpBeam servers, you never need to open a port or configure
your firewall.
Solve Support Problems Faster
HelpBeam's goal is to make remote support as simple as possible for both the customer
and the support representative. The HelpBeam service lets you view, control
and diagnose any computer in the world with no need to install software on either
computer.
Easy to Get Started
HelpBeam Support makes it easy to get started. Just
sign up for an account and you'll
be supporting your first customer in minutes!
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| System Requirements |
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Support Representative
- Windows 98/NT/2000/XP/2003/Vista
- Internet Access
Customer
- Windows 98/NT/2000/XP/2003/Vista
- Internet Access
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